Frequently Asked Questions

Email us at info@ltliving.co as soon as possible with your order number. Orders can be cancelled, and address changes requested, within 1 hour of placing your order.

After that, your order enters processing and can no longer be cancelled. Once it's delivered, you can send it back under our Return & Refund Policy.

Email us right away with your order number and the correct address. If it's within 1 hour of ordering, we'll update it for you.

Orders are shipped to the exact address entered at checkout, so please double-check it before you pay.

Check your spam or promotions folder first. If it isn't there, email us with the name and email address you ordered with and we'll confirm your order for you.

Yes. Standard shipping is free on every order.

We currently deliver to addresses throughout Australia only.

Orders are sent from our international warehouse.

Orders are processed within 1–3 business days after payment confirmation (order cut-off is 8:00 PM AEST, Monday–Friday). Orders placed on weekends or public holidays begin processing on the next business day.

Once dispatched, delivery usually takes 7–11 business days, so most orders arrive within approximately 8–14 business days from the date of purchase. These times are estimates, and busy periods or carrier delays can occasionally add a few days.

Every order ships with tracking. As soon as your order is dispatched, we'll email you a tracking number.

It can take up to 48 hours for the carrier's first scan to appear. You can also visit Track Your Order at any time. If you haven't received your tracking email, check your spam folder or contact us.

Email us at info@ltliving.co straight away with your order number and any photos. We'll investigate and arrange a resolution.

Optional Shipping Protection can be added at checkout and covers damage, loss or theft in transit.

You have 30 days from the day your order is delivered to request a return. Items must be unused, unwashed and in their original condition and packaging, with all tags and labels attached.

Read our full Return & Refund Policy.

A 20% restocking fee (calculated on the item price) applies to change-of-mind returns and exchanges, including size and colour exchanges. It's deducted from your refund, or charged before an exchange is sent.

No fee applies to faulty, damaged or incorrect items.

Email info@ltliving.co with your order number and the reason for your return. Once confirmed, we'll send your return instructions, authorisation and the return address.

Please don't send anything back before you receive them. Pack the item securely and send it using a trackable shipping service.

For change-of-mind returns and exchanges, return postage is paid by the customer.

If your item arrived faulty, damaged or incorrect, we'll cover reasonable trackable return postage and there's no restocking fee.

Yes. Email us within 30 days of delivery with your order number and the size or colour you'd like. Items must be unused and in their original condition and packaging. The 20% restocking fee applies and is charged before your exchange is sent.

We're sorry about that. Email us as soon as possible with your order number and clear photos of the issue. We'll arrange a replacement or full refund in line with your rights under the Australian Consumer Law.

Once your return arrives and passes inspection, we process refunds to your original payment method within 10 business days, less any restocking fee that applies. Your bank may take a few extra days to show it on your statement.

The following can't be accepted for change-of-mind returns or refunds:

• Items marked Final Sale at checkout
• Anything used, washed, or not in its original condition and packaging
• Shipping Protection

This doesn't affect your rights under the Australian Consumer Law for faulty, damaged or incorrect items.

Start with our Size & Measuring Guide. Measure the item you already own or the space where the new piece will sit, in centimetres, then compare it with the Size & measurements row on the product page for the exact variant you've selected.

Measure the width of your rod or track, and the drop from the hanging point to where you want the curtain to finish. Size formats differ by product, so check whether the listing uses width × length or height × width, and confirm the hanging style and panel quantity in the description.

Email us before ordering with the product name and the measurements you've taken, and we'll help you choose.

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay and PayPal. Available options are shown at checkout.

All prices are shown in Australian dollars (AUD) unless clearly stated otherwise.

Yes. Our checkout uses SSL encryption and is powered by Shopify, which is Level 1 PCI DSS compliant. We never see or store your full card details.

Read our Payment Policy.

LT Living is an Australian online homewares store. We choose practical pieces with warm textures, useful details and simple shapes for the rooms you use every day, from the sofa and bedroom to the bathroom and kitchen.

LT LIVING is a registered business name of LT BRANDS PTY LTD (ABN 61 702 769 453, ACN 702 769 453), based in Freshwater, Queensland. Read our story.