Refund policy
Last updated: October 20, 2026
At LT LIVING, we want you to love your purchase. If you need to make a return, our policy below outlines your options and rights.
Nothing in this policy limits, excludes, or modifies your rights under the Australian Consumer Law (ACL). This policy is in addition to your statutory rights, including your right to a repair, replacement, refund, or compensation for a major failure or faulty goods.
1. Return Window
You have 30 days from the date your order is delivered to initiate a return.
2. Change-of-Mind Returns & Conditions
Changed your mind? Choose one of the following options:
Option 1 – 100% Store Credit: Receive store credit for the full item price, with no restocking fee. Store credit can be used on anything at LT LIVING, including a different size or colour.
Option 2 – Refund less 20% Restocking Fee: Receive a refund to your original payment method, less a 20% restocking fee (calculated on the item price).
No restocking fee applies to faulty, damaged or incorrect items (see Section 3).
For change-of-mind returns:
Items must be unused, unwashed, and in their original condition and packaging, with all tags and labels attached.
Return Shipping Costs: The customer is responsible for the return label & postage costs for change-of-mind returns.
Excluded Items, the following cannot be accepted for change-of-mind returns, refunds or store credit:
Items marked Final Sale at checkout
Anything used, washed, or not in its original condition and packaging
Shipping Protection
3. Defective, Damaged, or Incorrect Items
If you receive an item that is faulty, damaged, or incorrect:
Contact us immediately at info@ltliving.co with your order number and a photo of the issue.
Return Shipping Costs: LT LIVING will cover reasonable trackable return postage costs or provide a replacement/full refund in accordance with Australian Consumer Law.
4. How to Return Your Item (By Post)
- Initiate Request: Email us at info@ltliving.co with your order number, reason for return, and whether you would like store credit or a refund.
- Approval & Address: Once confirmed, our team will send return instructions, authorization and the return address.
- Pack & Ship: Pack the item securely and send it by post using a trackable shipping service.
5. Refunds, Store Credit & Processing Timeframes
Once your return arrives and passes inspection, we process your chosen option within 10 business days:
Store Credit: issued for the full item price and sent to you by email.
Refund: returned to your original payment method, less the 20% restocking fee.
Contact Us:
Business Name: LT LIVING
ABN: 61 702 769 453
ACN: 702 769 453
Registered Address: 117D Old Smithfield Road, Freshwater QLD 4870 Australia
Email: info@ltliving.co
Phone: +61 495 043 183
Support Hours: Monday–Friday, 8:00 AM–4:00 PM AEST