Shipping policy

Last updated: October 20, 2026

Thank you for shopping with LT LIVING. Please read our shipping policy carefully before placing your order.

1. Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays begin processing on the next business day. Order cut-off time is 8:00 PM AEST, Monday–Friday.

2. Shipping Rates & Estimated Delivery
Free standard shipping on all orders: 7–11 business days

We currently deliver to addresses throughout Australia only.

3. Order Tracking
Once your order has shipped, you’ll receive an email with a tracking number to monitor your delivery in real time. It can take up to 48 hours for the carrier’s first scan to appear. You can also track your order at ltliving.co/pages/track-order.

4. Address Changes & Cancellations
Orders can be cancelled within 1 hour of purchase. After that, your order enters processing and can no longer be cancelled; please refer to our Refund Policy instead. Address changes must be requested within 1 hour of placing your order.

5. Lost or Damaged Packages
If your package arrives damaged, contact us immediately with photos. If your order is lost in transit, we’ll investigate and provide a resolution. Optional Shipping Protection can be added at checkout and covers damage, loss or theft in transit.

6. Contact Us
Business Name: LT LIVING
ABN: 61 702 769 453
ACN: 702 769 453
Registered Address: 117D Old Smithfield Road, Freshwater QLD 4870 Australia
Email: info@ltliving.co
Phone: +61 495 043 183
Support Hours: Monday–Friday, 8:00 AM–4:00 PM AEST