Frequently asked questions
How long does shipping take?
Orders are processed within 1–3 business days (Monday–Friday), then usually take 7–11 business days to arrive. Standard shipping is free on every order within Australia.
What is your returns policy?
You have 30 days from delivery to request a return. For change-of-mind returns, choose 100% store credit with no restocking fee, or a refund to your original payment method less a 20% restocking fee. Items must be unused, in their original condition and packaging, and return postage is paid by the customer. Faulty, damaged or incorrect items are covered at no cost under Australian Consumer Law. Read our returns policy.
How do I track my order?
We email a tracking link as soon as your order is dispatched, and tracking can take up to 48 hours to show its first update. You can check your order status any time on our Track your order page.
How do I choose the right size?
Open the Size & dimensions tab on each product for exact measurements in centimetres, then measure your space or item before ordering. Our Size & Measuring Guide explains how.
How can I get in touch?
Email info@ltliving.co. Customer support hours are Monday–Friday, 8AM–4PM AEST, and we reply within 24 hours on business days.
